Frequently asked questions

What is the warranty period for the skin analysis machine?

According to the provisions on the liability for the repair, the warranty period for the Eve V skin diagnostic machine is one year. The serial number on each unit is used to confirm the warranty starting time. If you are unable to provide the serial number of the equipment, a purchase invoice is an acceptable substitute, and the warranty starting time will be based on invoice time.

Does the purchase include any after-sales service or technical support?

Technical support for your Skin Analysis Machine extends past the sale and includes product repair. Customers using our high-end service can access hardware repair services, with specifics and postage determined individually. Additionally, users can submit an [Error Log Report] for software issues, including those related to skincare AI integration, ensuring comprehensive technical assistance.

Is there any training provided for staff on how to use the machine effectively?

Yes, training resources are provided for using the device. All EveLab products come packaged with an operating manual. Customers using the high-end service can also access after-sales services, including repair and product inquiries, to facilitate the effective operation of the EveLab products.

How can Eve V enhance my business or service offerings?

The Skin Analysis Machine provides precise facial contour mapping to identify various skin conditions. Coupled with predictive skin health projection, Eve V becomes a powerful combination tool to help customers understand their skin health better, enabling them to make more informed skincare choices. This tailored approach leads to a more intuitive and effective selection of skincare products.

What is the expected lifespan of the machine?

The shelf life of a Skin Diagnostic Machine is typically between 5 to 10 years. Duration may vary based on various factors, such as usage frequency, handling, maintenance, and storage environment.

What is the return policy for the skin analysis machine?

Unfortunately, we do not offer product trials and return policies for the Skin Analysis Machine to adhere to standards for hygiene and cleanliness, which are crucial for ensuring the quality and safety of our service.

How often does the machine require maintenance, and what are the associated costs?

Details about the maintenance and servicing requirements for the machine are thoroughly outlined in the operator's manual provided with the product, and each EveLab product sold comes with a 1-year warranty for defects and non-cosmetic issues. Our professional engineering team will respond to address your queries and provide the necessary support.

Is the machine’s software regularly updated, and what is the cost involved?

The Skin Diagnostic Machine can be upgraded even after purchase. Whenever there is an update, the software will receive a pop-up window for the system to check for updates. Tap “Update Now” and wait for a certain time to complete the upgrade. Note: The upgrade will normally proceed only in a network without Internet authentication. If you are in a network environment that requires Internet authentication, it is recommended to use a hotspot for the upgrade.

Can the Skin Diagnostic Machine generate reports or analytics that help in business decisions?

The Skin Diagnostic Machine is capable of storing and presenting detailed reports for skin analyses conducted at each store. These reports are exclusive to your store and do not mix with data from other merchants. The raw data collected from the device is invaluable for assessing the effectiveness of skin solutions offered to customers, allowing for data-driven adjustments and improvements in treatments and services, thereby aiding in informed business decision-making.

Can the machine be used for all skin conditions and across different skin tones?

The skin diagnostic machine is versatile and suitable for a broad spectrum of skin types and conditions, including acne, sensitivity, wrinkles, and pigmentation, across different skin tones. However, for safety reasons, it's advised not to use the Eve V if you:
- Have had heart pacemaker surgery,
- Have retinal detachment or have suffered from retinal detachment,
- Have received metal implantation operations on the face due to fractures, plastic surgery, etc.,
- Have had head or eye sequelae due to traffic accidents,
- Have had any other condition or operation related to strong magnetism

What are the dimensions and space requirements for installing the machine?

When installing the Eve V Skin Diagnostic Device, please place it comfortably on your desk and ensure a safe space of 1211mm*810mm*940mm to allow for the comfortable operation of the machine. For a more detailed look into the space considerations and safe working load for installation, please refer to the Eve V product specifications.

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Frequently asked questions